Patient Resources

Thank you for visiting our patient portal. When you need emergency medical services, you can rely on us to provide the care you need.

FAQs

We understand that sometimes medical bills can be confusing, but we're here to help. If you have questions or need assistance with your bill, you can contact us directly or read our FAQs for additional information.

Patient Advocates Air Transportation

Our Patient Advocates and Customer Service representatives are available to help you obtain medical benefits. We participate in a number of federal, state and other assistance programs. These programs are designed to assist you in resolving your financial obligations for our emergency services.

To reach a patient advocate directly, please call 877.288.5340

Make a Payment

Air Medical Billing (REACH, AirEvac, Med-Trans, Guardian Flight, Hawaii Life Flight, EagleMed)
Ground Medical Billing (AMR)

Medical Records Request

To request copies of your medical records, please contact one of the teams listed below.

Ground ambulance patients, contact amrmedicopy@amr.net
Air ambulance patients:
- Download, complete and send "Patient Request for Access" Form to:
  - Fax: 682.503.2096
  - Email: medicalrecords@gmr.net
- Call for assistance: 866.286.1827

An Advocate for the Patient

Sundi Kelly loves what she does. She is a Patient Advocate with GMR who fights every day for her patients. She's been doing it for 20 years and still has thank you cards and letters from her first years on the job, which were sent by patients expressing their immense gratitude for all she does. Learn why their work is more than just a job, it's a way of life.