AMR Activates National Command Center and Deploys Emergency Response Teams for Hurricane Florence


AMR, its sister companies at AMGH and network providers are deploying crews and medical transportation ground and air assets to assist affected communities.

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Donna Itzoe

AMR, its sister companies at AMGH and network providers are deploying crews and medical transportation ground and air assets to assist affected communities

(Dallas, TX) — American Medical Response (AMR) has activated its National Command Center (NATCOM) in Dallas, deployed hundreds of paramedics and EMTs, and sent ambulances, aircraft and rotor wing craft in response to the federal government’s request for EMS deployment for Hurricane Florence. As the nation’s largest provider of medical transportation and FEMA’s prime emergency medical service response provider, AMR has a national agreement with FEMA to provide ground ambulance, air ambulance, paratransit services and non-ambulance EMS personnel to supplement the Federal and Military response to a disaster, an act of terrorism or any other public health emergency.

“Responding to natural disasters and hurricanes the magnitude of Florence is what our teams and providers do very well,” said Ted Van Horne, AMR President and CEO. “We are proud to partner with numerous agencies to respond when our nation calls us to help. Our national scope allows us to garner appropriate personnel, vehicles, aircraft, logistics and supplies to respond quickly, often within 24-48 hours.”

To prepare for Hurricane Florence, AMR has already established three command centers, one in North Carolina, one in South Carolina and one in Virginia. We have orders from FEMA for hundreds of ambulances with paramedics and EMTs to operate as fixed site care providers at medical shelters. The company is looking at opening a fourth command center option for the second wave of support.

AMR’s Office of Emergency Management (OEM) activated NATCOM on September 11 and is working with its own local operations as well as dozens of EMS providers in the country to deploy resources, including crews, vehicles and supplies for Hurricane Florence response efforts. AMR operations from across the United States also deployed crews and ambulances along with additional medical supplies. “We are fortunate to be able to send some of our local assets – including personnel and equipment – to assist the communities in the path of Hurricane Florence,” said Van Horne. “It is important to know that sending these resources does not affect our ability to provide timely medical response for all the communities we serve.”

AMR is the primary medical ground transportation leg of its parent company, Global Medical Response (GMR), Air Medical Group Holdings (AMGH) primarily comprises the air component of GMR. All of the AMGH companies – REACH, Med-Trans, Air Evac LifeTeam, AirMed International and Guardian – have responded with crews, aircraft and rotor wing.

Van Horne said he anticipates the crews will be on a 7-14 day activation, but that can change as the situation changes. The crews will stay in the area as long as they are needed. When the crews arrive at their assigned area, they will be working under the guidance of FEMA, State and local EMS agencies.

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About American Medical Response
American Medical Response, Inc., America’s leading provider of medical transportation, provides services in 40 states and the District of Columbia. More than 28,000 AMR paramedics, EMTs, RNs and other professionals work together to transport more than 4.8 million patients nationwide each year in critical, emergency and non-emergency situations. AMR also provides fire services through Rural Metro Fire Department,, and managed transportation services through Access2Care, AMR is a subsidiary of Global Medical Response, For more information about AMR, visit and follow American Medical Response on Facebook @AMR_Social on Twitter and Instagram.

About Global Medical Response
Global Medical Response, Inc. is the industry-leading air, ground, specialty and residential fire services and managed medical transportation organization. With more than 35,000 employees, we deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services, in the United States, the District of Columbia and around the world. Care is delivered through American Medical Response, Air Medical Group Holdings and Rural Metro Fire.

About Air Medical Group Holdings (AMGH)
Air Medical Group Holdings LLC, is a leading provider of air ambulance programs throughout the United States. AMGH transports more than 100,000 emergent air patients annually through its subsidiaries, which include: Med-Trans Corporation; Air Evac EMS, Inc., Guardian Flight LLC, REACH Air Medical Services LLC and AirMed International LLC. AMGH provides more than 160,000 ground patient transports through its Lifeguard Ambulance Service LLC subsidiary. AMGH offers an array of customized air and ground medical program designs. The company’s large fleet of helicopters and fixed-wing aircraft rapidly deliver teams of highly trained professionals to patients, striving to provide the patient with the best possible outcome. For more information about AMGH, visit