Pueblo Partners with AMR to Implement Innovative New Emergency Healthcare Solution


The Home of Heroes Nurse Navigation Program will provide the Colorado city residents access to customized care options.
Today, the City of Pueblo announced that it has partnered with American Medical Response (AMR) to bring a new and innovative healthcare solution to help area residents and visitors quickly reach the most appropriate level of care when calling 911. The Home of Heroes Nurse Navigation Program will provide access to a wider range of options to meet the callers’ specific medical care needs, which may include a referral to an alternative destination or virtual visit with a physician.

The program, designed with advanced innovative protocols, works by routing some area 911 calls with non-emergent injuries or illnesses to a Colorado State Licensed nurse for assessment. The nurse will assess a caller’s symptoms and refer the individual to the most appropriate medical care that could include a virtual visit with a board-certified emergency physician, self-care, or transport to a local healthcare provider, including clinics, urgent care centers, or if needed, a hospital Emergency Department.

Barb Huber, Fire Chief for the Pueblo Fire Department, said that the program will enhance EMS service delivery and will help to improve healthcare for community members.

“I am incredibly excited to provide the community with the opportunity to connect with the most appropriate resources within the city that can provide continuity of care for improved health,” said Chief Huber.

With the launch of the program in Pueblo, Colorado joins nine other states and the District of Columbia in integrating the Nurse Navigation Program into 911 systems to alleviate strain on EMS and healthcare systems while ensuring high and low acuity calls reach the most appropriate level of care.

“AMR has proudly served the community of Pueblo for 27 years,” said Theresa Hall, Regional Director for AMR parent company, Global Medical Response. “We are very pleased to be able to partner with the City of Pueblo to enhance our services and care to area residents through the launch of the Home of Heroes Nurse Navigation Program. Together we will ensure that every patient reaches the right level of care while simultaneously making our EMS system more efficient and effective.”

With 911 contracts nationwide, AMR has the employee base, resources and experience to provide necessary and immediate assistance to alleviate pressure on the EMS system and enhance the ability to care for the community. These integrated solutions are effective in improving patient outcomes and unit availability as well as educating communities on the appropriate use of 911. The result is a more functional system that enables local fire agencies and EMS to focus on providing timely, appropriate and high-quality patient care while controlling costs and improving outcomes.
Pueblo Partners with AMR to Implement Innovative New Emergency Healthcare Solution